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General
Information
Your
responsibilities
Abuse of staff
Looking after
yourself
Information about you
Privacy
Your
responsibilities
It helps us to run an efficient service if you can:
- Be on time for your appointment.
- Let us know if you no longer require an
appointment.
- If you have multiple problems let us know as a
longer appointment may be possible.
- Only ask for a home visits when necessary.
- Be polite when dealing with our staff - they are
often very busy but really do want to help!
Abuse of staff
We aim to treat our patients with the utmost respect and
courtesy, and we normally find that this courtesy is
returned to us. By the nature of our service patients
may be distressed and in pain and we always try to make
allowances for this.
However our staff and other patients have the right to a
safe and friendly environment when caring for patients
in the surgery or elsewhere. We do not tolerate verbal
or physical violence, abuse, or intimidation and will
always act to prevent this taking place. Where we
believe the personal safety of staff or other patients
is at risk, the police will be called. Any incident of
violence, abuse or intimidation will normally result in
a patient having to register elsewhere.
Looking after
your own health
It is our job to do the best we can to help you when you
are unwell. However many minor illnesses get better on
their own and there may be little that we can do to
help. Overusing powerful medicines such as antibiotics
can be harmful and in these situations we may encourage
you to help yourself rather than issue a prescription.
Many long-term illnesses are caused by people's
lifestyle. We emphasise the importance of a healthy
lifestyle by encouraging regular exercise, a sensible
diet and avoiding tobacco, recreational drugs and
excessive alcohol.
Information about you
All information about you held by this practice is
treated as strictly confidential. Unless obliged by law,
information about you is not shared with anyone outside
the Health Care Team without your consent and use of
your medical records is controlled under the Data
Protection Act 1998. You are entitled to access your
clinical records or any other personal information held
about you.
Anonymised data may be extracted from practice records
for purposes such as of audit, research or NHS
administration. Your individual identity cannot be
ascertained in this process, which is only undertaken by
properly authorised persons or bodies.
Your records may be used in research or audit projects
carried out within this practice. In particular they may
be used to establish whether you might be eligible to
participate in a research study. In that case you will
be fully informed about the project and then asked
whether you wish to participate. Please let us know if
you do not wish your records to be used in this way.
Privacy
In all your dealings with us we will try to respect your
privacy. If you are making an appointment or discussing
your health care needs in reception and feel that you
may be overheard, please inform a member of the
reception team who will try to accommodate your wishes.
If you have concerns about your privacy when seeing any
of our health care professionals please let them know or
speak to one of the doctors or the Practice Manager.
We would like you to feel as comfortable as possible
when you are seeing the GP or nurse and if you would
like someone else to be present during a consultation or
examination then please ask.
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